Política de devoluciones y reembolsos


The ownership of this website Akena Sport Atelier, (hereinafter Website) is held by: , and whose contact details are:

Address: C/ Arroyo de la Media Legua, 12 -3ºB, 28030 Madrid

Contact phone: 603 12 30 62

Contact email: info@akenasportatelier.com

This document (as well as other documents mentioned here) regulates the conditions governing the use of this Website (Akena Sport Atelier) and the purchase or acquisition of products and/or services on it (hereinafter, Conditions ).

For the purposes of these Conditions, it is understood that the activity that https://akenasportatelier.com/ develops through the Website includes:

Design and manufacture of sports suits, complements and accessories for men and women.

In addition to reading these Conditions, before accessing, browsing and/or using this web page, the User must have read the Legal Notice and the General Conditions of Use, including the cookie policy, and the privacy and privacy policy. data protection of https://akenasportatelier.com/. By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Conditions and by everything mentioned above, so if you do not agree with everything Therefore, you must not use this Website.

Likewise, it is reported that these Conditions could be modified. The User is responsible for consulting them each time they access, browse and/or use the Website, since those that are in force at the time the acquisition of products and/or services are requested will be applicable.

For all questions that the User may have in relation to the Conditions, you can contact the owner using the contact information provided above or, where appropriate, using the contact form.


The access, navigation and use of the Website confers the condition of user (hereinafter referred to, indistinctly, individually as a User or jointly as Users), for which reason, from the start of browsing the Website, all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.

The User assumes responsibility for the correct use of the Website. This responsibility will extend to:

  • Make use of this Website only to make legally valid inquiries and purchases or acquisitions.

  • Do not make any false or fraudulent purchase. If it could reasonably be considered that a purchase of this nature has been made, it could be cancelled and the relevant authorities would be informed.

  • Provide true and lawful contact information, for example, email address, postal address and/or other data (see Legal Notice and General Conditions of Use).

The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.

The User may formalize, at their choice, with https://akenasportatelier.com/ the sales contract for the desired products and/or services in any of the languages ​​in which these Conditions are available on this Website.


Los Usuarios debidamente registrados pueden comprar en el Sitio Web por los medios y formas establecidos. Deberán seguir el procedimiento de compra y/o adquisición online de Akena Sport Atelier, durante el cual varios productos y/o servicios pueden ser seleccionados y añadidos al carrito, cesta o espacio final de compra y, finalmente, hacer clic en: «Comprar»

Likewise, the User must fill in and/or verify the information that is requested in each step, although, during the purchase process, before making the payment, the purchase data can be modified.

Likewise, the User must fill in and/or verify the information that is requested in each step, although, during the purchase process, before making the payment, the purchase data can be modified.

Once the purchase procedure has concluded, the User consents to the Website generating an electronic invoice that will be sent to the User via email and, where appropriate, through their personal connection space to the Website. Likewise, the User can, if they so wish, obtain a copy of their paper invoice, requesting it from https://akenasportatelier.com/ using the contact spaces on the Website or through the contact information provided above.

The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown together with the presentation or, where appropriate, an image of it on its page. of the Website, indicating, by way of example, but not exhaustive, and attending to each case: name, price, components, weight, quantity, color, details of the products, or characteristics, the way in which they will be carried out and/or o cost of benefits; and acknowledges that the execution of the purchase or acquisition order materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be filed and kept in the computerized records of https://akenasportatelier.com/ in order to constitute a means of proof of the transactions, in In any case, respecting the reasonable security conditions and the laws and regulations in force that are applicable in this regard, and particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website


All purchase orders received by https://akenasportatelier.com/ through the Website are subject to the availability of the products and/or to the fact that no circumstance or cause of force majeure (clause nine of these Conditions) affects the supply of the same and/or the provision of services. If there are difficulties in the supply of products or there are no products in stock, https://akenasportatelier.com/ undertakes to contact the User and reimburse any amount that may have been paid as an amount. This will be equally applicable in cases in which the provision of a service becomes impossible.


The prices displayed on the Website are the final ones, in Euros (€) and include taxes, unless due to legal requirements, especially in relation to VAT, a different issue is indicated and applied.

hipping costs are included in the final prices of the products as shown on the Website. Thus, https://akenasportatelier.com/ performs the delivery and/or shipping services through: Sendcloud.

In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has selected and chosen voluntarily and freely.

The prices may change at any time, but the possible changes will not affect the orders or purchases with respect to which the User already has.

The accepted means of payment will be: Credit or debit card, Bizum and Paypal

https://akenasportatelier.com/ uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).

Credit cards will be subject to checks and authorizations by the issuing bank, if said entity does not authorize payment, https://akenasportatelier.com/ will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the User.

Once https://akenasportatelier.com/ receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the confirmation of shipment and/or confirmation of the service provided is sent to the User in the manner and, where appropriate, in the established place.

En todo caso, al hacer clic en «Comprar» el Usuario confirma que el método de pago utilizado es suyo.


The delivery of the personalized garment is estimated in 4 weeks from the payment of the reservation. The time varies depending on the proximity to the seasons of championships. It is advisable to order as early as possible for exhibitions and competitions.


The User is informed that in the event that he detects that an error has occurred when entering the necessary data to process his purchase request on the Website, he may modify the same by contacting https://akenasportatelier.com/ at through the contact spaces enabled on the Website, and, where appropriate, through those enabled to contact customer service, and/or using the contact information provided in the first clause (General Information) . Likewise, this information could also be corrected by the User through his personal connection space to the Website.

En cualquier caso, el Usuario, antes de hacer clic en «Comprar», tiene acceso al espacio, carrito, o cesta donde se van anotando sus solicitudes de compra y puede hacer modificaciones.

Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights.


In order for the garment to be adapted to your measurements, the measurement tables and the possibility of receiving sample garments are available so that there is no error in choosing the size.  

In the case of personalized orders, returns are not allowed except for a defect in the garment's manufacture, and it will be exchanged for another one equal to the one requested, as long as it has not been used. 

The term for the return must not exceed 7 calendar days from the day you received the garment.  

In the case of non-personalized orders there will be a period of 30 days for the return as long as it has not been used.  

The user must contact the email info@akenasportatelier.com as soon as possible and express their disagreement. Akena will examine the garment and the user will be informed, within a period of 48 hours from receipt of the garment, if the refund or, where appropriate, its replacement is appropriate.


Once the order and payment of the reservation have been made, in the event of cancellation, Akena will refund the amount paid by the user, deducting the expenses incurred. Remember that at the time of payment the preparation begins.


Unless otherwise provided by law, https://akenasportatelier.com/ will not accept any responsibility for the following losses, regardless of their origin:

  • Any losses that were not attributable to any breach by you;

  • Business losses (including lost profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or of any other indirect loss that was not reasonably foreseeable

  • by both parties at the time the contract for the sale of the products was formalized between both parties.

Similarly, https://akenasportatelier.com/ also limits its liability in the following cases:

  • https://akenasportatelier.com/ applies all measures concerning providing a faithful display of the product on the Website, however it is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems of the browser used or others of this nature.
  • https://akenasportatelier.com/ will act with the utmost diligence in order to make available to the company in charge of transporting the product object of the purchase order. However, it is not responsible for damages resulting from a malfunction of transport, especially due to causes such as strikes, road retentions, and in general any others typical of the sector, which result in delays, losses or theft of the product.
  • Technical failures that, due to fortuitous causes or of another nature, prevent the normal operation of the service through the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the service from being available. https://akenasportatelier.com/ puts all the means at its disposal in order to carry out the purchase, payment and shipping/delivery process of the products, however it disclaims responsibility for causes that are not attributable to it, if fortuitous or force majeure.
  • https://akenasportatelier.com/ will not be responsible for the misuse and/or wear and tear of the products that have been used by the User. At the same time, https://akenasportatelier.com/ will not be responsible for an erroneous return made by the User. It is the responsibility of the User to return the correct product.
  • In general, https://akenasportatelier.com/ will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, that are due to due to force majeure, and this may include, by way of example but not exhaustive:
    • Strikes, lockouts or other industrial action.
    • Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.
    • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
    • Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
    • Inability to use public or private telecommunication systems.
    • Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and https://akenasportatelier.com/ will have an extension in the term to fulfill them for a period of time equal to the duration of the cause of Force Majeure. https://akenasportatelier.com/ will use all reasonable means to find a solution that allows it to fulfill its obligations despite the cause of force majeure.


By using this Website, the User agrees that most communications with https://akenasportatelier.com/ are electronic (email or notices posted on the Website).

For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that https://akenasportatelier.com/ send electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

The User can send notifications and/or communicate with https://akenasportatelier.com/ through the contact information provided in these Conditions and, where appropriate, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, https://akenasportatelier.com/ may contact and/or notify the User by email or at the postal address provided.


No waiver by https://akenasportatelier.com/ of a specific right or legal action or the lack of requirement by https://akenasportatelier.com/ of strict compliance by the User with any of its obligations will imply, nor a waiver of others rights or actions derived from a contract or the Conditions, nor will it exonerate the User from the fulfilment of its obligations.

No waiver of https://akenasportatelier.com/ to any of these Conditions or to the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and is formalized and communicated to the User in written form.


If any of these Conditions were declared null and void by a firm resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.


These Conditions and any document to which express reference is made in these constitute the entire agreement between the User and https://akenasportatelier.com/ in relation to the object of sale and replace any other agreement, agreement or previous promise agreed. verbally or in writing by the same parties.

The User and https://akenasportatelier.com/ acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.


The information or personal data that the User provides to https://akenasportatelier.com/ in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy Policy or data protection (contained, where appropriate, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true.


The access, navigation and/or use of this Website and the contracts for the purchase of products through it will be governed by Spanish legislation.

Any controversy, problem or disagreement that arises or is related to the access, navigation and / or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between https://akenasportatelier.com/ and the User, will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.


The User can send their complaints, claims or any other comments they wish to make to https://akenasportatelier.com/ through the contact information provided at the beginning of these Conditions (General Information).

In addition, https://akenasportatelier.com/ has official complaint forms available to consumers and users, and that they can request from https://akenasportatelier.com/ at any time, using

Likewise, if a dispute arises from the conclusion of this purchase contract between https://akenasportatelier.com/ and the User, the User as a consumer may request an out-of-court settlement of disputes, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution in consumer matters and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: https://ec.europa.eu/consumers/odr/.

This document of General Conditions of Purchase has been created on 04/06/2022.

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